What we promise, and what we ask.
Every sash is made to order. That shapes how payment, timing and changes work.
Ordering and payment
Prices are in Ghana cedis, per sash, and shown in the Studio before you order. Payment is taken in full before production begins — a sash carries your text and your artwork, so it cannot be made speculatively or resold if abandoned.
Payment is handled by Paystack on their own secure page, by mobile money or card. We confirm every payment directly with Paystack before an order enters production.
How long it takes
Allow at least 10 working days from payment to production and dispatch.
Working days are Monday to Friday, excluding public holidays. Delivery time sits on top of that and depends on where it is going — Accra is quicker than a region delivery.
If a large order or a run of sashes will take longer, we tell you before we start rather than after.
Artwork you send us
Uploading a logo, crest or image is entirely optional — a sash can be text only, and most are. If you do send artwork, you are sending it to us voluntarily and you confirm you have the right to use it.
We use it to make your sash and for nothing else. We will not publish your sash, your artwork or your name anywhere without asking you first.
We may decline artwork we cannot stitch cleanly, or that we believe you do not have the right to use — a school crest, a company mark or a copyrighted image belonging to someone else. If we do, we will tell you why and refund you.
Images on this site
The photographs of finished work in our gallery are published with the consent of the people and organisations in them. The pattern artwork in the Studio is our own.
Changes and cancellation
Tell us as early as you can. Before production starts we can usually change a design, a colourway or a quantity, or cancel and refund you in full.
Once stitching has begun a sash is personalised and cannot be resold, so it can no longer be cancelled. Write to orders@sashplug.com quoting your order reference — it begins SP- and is on your confirmation.
If something is wrong
If a sash arrives damaged, or does not match the design you approved, tell us within 7 days of delivery and we will remake it or refund you. Send a photograph if you can — it is usually enough for us to see what happened.
Because each sash is personalised, we cannot accept a return simply because you have changed your mind. That is also why we ask you to check your spelling and thread contrast carefully at the review step.
Last updated 15 September 2026.